Terms of Service

These Terms of Service ("Terms") govern your use of the marketingsops-star.pro website and the marketing services provided by Star MarketingOps Pte. Ltd. ("Star MarketingOps," "we," "us," or "our"). By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Services

Star MarketingOps provides digital marketing services including but not limited to search engine optimisation, pay-per-click advertising management, social media marketing, content marketing, branding and creative design, and web design and development. The specific scope, deliverables, timeline, and fees for any engagement will be set out in a separate written proposal, statement of work, or service agreement ("Engagement Document") agreed between Star MarketingOps and the client.

2. Scope of Engagement

Each engagement is scoped individually based on the client's goals, budget, and selected services. We will make reasonable efforts to achieve the objectives outlined in the Engagement Document; however, digital marketing outcomes are influenced by many factors outside our control, including market conditions, competitor activity, platform algorithm changes, and client-side factors (such as website performance or product-market fit). Accordingly, we do not guarantee specific rankings, traffic levels, conversion rates, return on investment, or any other specific business outcome.

3. Client Responsibilities

Clients agree to provide timely access to necessary accounts, assets, and approvals (such as advertising accounts, website access, and brand materials) required for us to perform the services, and to review and approve deliverables within a reasonable timeframe. Delays in providing access or approvals may affect timelines and results.

4. Payment Terms

Fees for services are set out in the applicable Engagement Document and are typically billed monthly in advance or according to agreed project milestones. Any third-party costs, such as advertising spend or software licences, are billed separately from our service fees and are passed through at cost unless otherwise agreed in writing. Invoices are due within the payment terms specified in the Engagement Document; late payment may result in suspension of services.

5. Intellectual Property

Upon full payment for a completed deliverable, ownership of final creative assets, website code, and content produced specifically for the client under the applicable Engagement Document transfers to the client, except for any pre-existing tools, templates, or proprietary methodologies of Star MarketingOps, which remain our property and are licensed to the client for use in connection with the delivered work. Third-party assets (such as licensed stock imagery, fonts, or software) remain subject to their own licence terms.

6. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with an engagement, except as required to perform the services or as required by law.

7. Limitation of Liability

To the maximum extent permitted by law, Star MarketingOps' total liability arising from or related to any engagement shall not exceed the total fees paid by the client to Star MarketingOps for the services giving rise to the claim in the preceding three months. Star MarketingOps shall not be liable for indirect, incidental, or consequential damages, including loss of profits or business opportunities, even if advised of the possibility of such damages.

8. Termination

Either party may terminate an ongoing engagement by providing written notice as specified in the applicable Engagement Document (typically 30 days). Upon termination, the client remains responsible for payment of fees for work performed and costs committed up to the effective date of termination. We will reasonably cooperate to transfer account access and materials to the client or their designated representative upon termination.

9. Website Use

Content on this website is provided for general informational purposes and does not constitute a binding offer or professional advice. You agree not to use this website in any way that could damage, disable, or impair its operation, or to attempt unauthorised access to our systems.

10. Governing Law

These Terms and any engagement with Star MarketingOps are governed by the laws of the Republic of Singapore, without regard to conflict of law principles. Any disputes arising from these Terms or an engagement shall be subject to the exclusive jurisdiction of the courts of Singapore, unless otherwise agreed in a specific Engagement Document.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last Updated" date above. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

12. Contact Us

Star MarketingOps Pte. Ltd.
160 Robinson Road, #14-04 SBF Center, Singapore 068914
Email: [email protected]
Phone: +65 6532 0847