Legal
Privacy Policy
Star MarketingOps Pte. Ltd. ("Star MarketingOps," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal data we collect through this website (marketingsops-star.pro) and in the course of providing our marketing services, how we use it, and the rights you have over it. This policy is intended to comply with Singapore's Personal Data Protection Act 2012 ("PDPA").
1. Information We Collect
We collect information in the following ways:
- Information you provide directly: When you fill out our contact form, request a strategy call, or otherwise communicate with us, we collect information such as your name, email address, phone number, company name, and any details you share in your message.
- Information collected automatically: When you visit our website, we and our analytics providers may automatically collect technical information such as your IP address, browser type, device type, pages viewed, and referring website, using cookies and similar technologies.
- Information from service engagements: If you become a client, we may collect additional business information necessary to deliver our services, such as advertising account access details, website analytics access, and billing information.
2. Why We Collect and Use This Information
We use the personal data we collect for the following purposes:
- To respond to enquiries and schedule strategy calls
- To deliver, manage, and report on marketing services for our clients
- To improve our website and understand how visitors use it
- To send service-related communications, and, where you have consented, occasional marketing updates
- To comply with legal and accounting obligations
We only use personal data for purposes that are reasonable in the circumstances and, where required under the PDPA, for which we have obtained your consent.
3. Cookies and Analytics
Our website uses cookies and similar technologies to remember basic preferences and to understand aggregate visitor behaviour. We use Google Analytics to collect anonymised or pseudonymised statistics about website traffic, such as which pages are viewed and how visitors navigate the site. You can control or disable cookies through your browser settings; doing so may affect some website functionality. We do not use cookies to build advertising profiles of individual visitors for third-party use.
4. How We Store and Protect Your Information
We store personal data using reputable third-party service providers (such as email, CRM, and analytics platforms) that maintain appropriate technical and organisational security measures. We limit access to personal data to team members who need it to perform their role, and we retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law.
5. Sharing of Information
We do not sell your personal data. We may share personal data with:
- Service providers who support our operations (e.g. email delivery, hosting, analytics, and CRM platforms), under confidentiality obligations
- Advertising platforms (e.g. Google Ads, Meta) where necessary to deliver campaign services on behalf of clients, and only using data the client has authorised us to use
- Government authorities or regulators where required by law
6. Your Rights
Under the PDPA, you have the right to request access to the personal data we hold about you, request correction of inaccurate data, and withdraw consent for us to collect, use, or disclose your personal data (subject to legal or contractual restrictions). To exercise any of these rights, or to request deletion of your personal data, please contact us at [email protected]. We will respond to verified requests within a reasonable timeframe.
7. Children's Privacy
Our website and services are directed at businesses and are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be reflected by updating the "Last Updated" date at the top of this page.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection point of contact:
Star MarketingOps Pte. Ltd.
160 Robinson Road, #14-04 SBF Center, Singapore 068914
Email: [email protected]
Phone: +65 6532 0847